Terms And Conditions

About Us

Panik Design are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@panik-design.com

Our Contact details:

Panik Design
13 Carters Lane, Kiln Farm, Milton Keynes, Bucks, MK11 3ER, England
Phone: +44 (0)1908 307020
Fax: +44 (0)1908 307088
Email: info@panik-design.com
VAT No: 777 1989 61

Making A Purchase

Buying online via RBS Worldpay
Once you have chosen your desired item(s) place them in the basket, go to checkout and complete your details. You will then leave Panik’s site to go to ‘RBS Worldpay’ a secure payment site. On successful completion of your payment RBS Worldpay will email confirmation to you and Panik and the item(s) will be despatched immediately if in stock.

If you are dissatisfied with your purchase we offer a refund guarantee, provided the goods are returned to us within seven working days.

In the unlikely event that your order arrives damaged please contact customerservices@panik-design.com within three working days.

If you wish to return goods to Panik Design for a refund please contact us by phone/email/fax in the first instance. Remember that the parcel and the contents are your responsibility until they reach us. Our recommendation is that you send your parcel by recorded delivery and that you retain proof of postage. The cost of returning goods is at your expense. This does not affect your statutory rights.

Provided the goods are in perfect condition, and in the original packaging, a full refund will be given on the product, excluding delivery charge.

Shipping And Handling

All purchases include a standard charge of £4.50 (VAT included).for delivery in the UK mainland. Overseas carriage is charged at cost and will be advised via email. Orders shipped outside the European Union are exclusive of sales tax/VAT and it is the responsibility of the customer to deal with any customs and taxation requirements.

Panik Design use DPD 24 as their courier for the UK, UPS for overseas orders. A tracking number is emailed to the customer on despatch.

In the unlikely event that your order arrives damaged please contact customerservices@panik-design.com within three working days.

Delivery Schedule

In the UK orders will generally be delivered between 1 - 3 working days when items are in stock. In exceptional circumstances delivery times will be advised by email.

Orders received prior to 12 noon will be despatched the same day, provided it is a working day and that the item is in stock).

Delivery times for international orders will be advised by email.

Back Orders

All orders not in stock will automatically be placed on backorder. Panik Design will contact you with an estimated delivery time whereupon you can decide if you would like to process the order.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free. Orders shipped outside the European Union are exclusive of sales tax/vat and it is the responsibility of the customer to deal with any customs and taxation requirements.

Credit Card Security

Data security and encryption.

The security of your information, transactions and money is the core of our business and our top priority at PayPal.

PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to our site our server checks that you’re using an approved borrower – one that uses SSL 3.0 or higher.

Once your information reaches us it resides on a server that is heavily guarded both physically and electronically. Our servers sit behind an electronic firewall and are not directly connected to the Internet, so your private information is available only to authorised computers.

Guarantee

We guarantee your satisfaction. All of our products come with a 10 day no quibble guarantee.

Reaching Us

If you need to reach us please email us at customerservices@panik-design.com. Alternatively you can phone on +44 (0)1908 307020 or fax us on +44 (0)1908 307088. Otherwise you can write to us at 13 Carters Lane, Kiln Farm, Milton Keynes MK11 3ER, ENGLAND.

Privacy Policy

Panik Design does not disclose buyers’ information to third parties. Information is used for our own website only.

Returns Policy

If you wish to return goods to Panik Design for a refund please contact us by phone/email/fax in the first instance. Remember that the parcel and the contents are your responsibility until they reach us. Our recommendation is that you send your parcel by registered post and that you retain proof of postage. The cost of returning goods is at your expense. This does not affect your statutory rights.

Provided the goods are in perfect condition, and in the original packaging, a full refund will be given on the product, excluding delivery charge.

Remittance Terms

Any damages must be reported within 3 working days of delivery.