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Shipping & Handling

All orders incur a standard charge of £6.95 (VAT included).for delivery in the UK mainland. Overseas carriage is charged at cost and will be advised via email. Orders shipped outside the European Union are exclusive of sales tax/VAT and it is the responsibility of the customer to deal with any customs and taxation requirements.

Panik-Design use DPD 24 as their courier for the UK, UPS for overseas orders and DPD.

A tracking number is emailed to the customer on despatch.

Delivery Schedule

In the UK orders will generally be delivered between 1-3 working days when items are in stock. In exceptional circumstances delivery times will be advised by email.

Orders received prior to 12 noon will be despatched the same day, provided it is a working day and that the item is in stock.

Delivery times for international orders will be advised by email.

Back Orders

All orders not in stock will automatically be placed on backorder. Panik Design will contact you with an estimated delivery time whereupon you can decide if you would like to process the order.

Returns Policy

If you are dissatisfied with your purchase we offer a refund guarantee, provided the you contract within seven working days.

If you wish to return goods to Panik-Design for a refund please contact us by phone/email/fax in the first instance.

Provided the goods are in perfect condition, and in the original packaging, a full refund will be given on the product

Remember that the parcel and the contents are your responsibility until they reach us. Our recommendation is that you send your parcel by registered post and that you retain proof of postage. The cost of returning goods is at your expense. This does not affect your statutory rights.

Damaged Items

In the unlikely event that your order arrives damaged please contact customerservices@panik-design.com within three working days.

Guarantee

We guarantee your satisfaction. All of our products come with a 7 day no quibble guarantee.