Buying with Panik

Making a Purchase Online Via RBS Worldpay
Making a Purchase Online Via RBS Worldpay

Once you have chosen your desired item(s) place them in the basket, go to checkout and complete your details. You will then leave Panik’s site to go to ‘RBS Worldpay’, a secure payment site. On successful completion of your payment RBS Worldpay will email confirmation to you and Panik Design will despatch item(s) immediately if in stock.

Other Methods of Payment
Other Methods of Payment

We use Evalon Card Services for payments over the telephone and accept all major credit and debits cards, however we can only deliver to the billing address of the card.

For security reasons please do not fax, email or post your card details. We prefer you to provide us with the information over the phone.

Please phone us for bank transfer details. We will send you an email containing our information.

UK Mainland Delivery Schedule
UK Mainland Delivery Schedule

All orders incur a standard charge of £4.50 (VAT included) for delivery in the UK mainland.

Panik-Design use DPD 24 as their courier for the UK mainland delivery

A tracking number is emailed to the customer by the courier on despatch.

International Delivery Schedule
International Delivery Schedule

We use UPS for overseas orders.

Overseas carriage is charged at cost and will be advised via email. Orders shipped outside the European Union are exclusive of sales tax/VAT and it is the responsibility of the customer to deal with any customs and taxation requirements.

A tracking number is emailed to the customer by the courier on despatch.

Returns Policy
Returns Policy

If you are dissatisfied with your purchase we offer a refund guarantee, provided that you contact us within seven working days.

If you wish to return goods to Panik-Design for a refund please contact us by phone or email in the first instance.

Provided the goods are in perfect condition, in the original packaging and returned within the agreed time, a full refund will be given on the product.

Remember that the parcel and it's contents are your responsibility until they reach us. Our recommendation is that you send your parcel by registered post and that you retain proof of postage. The cost of returning goods is at your expense. This does not affect your statutory rights.

Damaged Items
Damaged Items

In the unlikely event that your order arrives damaged please contact customerservices@panik-design.com within three working days.

Guarantee
Guarantee

We guarantee your satisfaction. All of our products come with a 7 day no quibble guarantee.

Panik-Design.com WEEE Delivery Take-Back Scheme
Panik-Design.com WEEE
Delivery Take-Back Scheme

WEEE (Waste Electrical and Electronic Equipment)
The consumer has a significant role to play in reducing the impact of Waste Electrical and Electronic Equipment on the environment by re-using or recycling such equipment.Some of the components used in electrical and electronic equipment may contain hazardous substances that can damage the environment and present a risk to human health if not properly disposed of.

To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.

A take back service operates within Panik for all customers, whether purchasing in-store or online.

When you purchase a new electrical item from Panik you can exchange an old similar like for like item (e.g. a toaster for a toaster) and prevent it from going into a landfill site by disposing of it safely. This includes products purchased from other retailers.

Following the purchase of their new item, customers must return their WEEE item along with their ‘receipt of purchase’ to Panik Showroon within 28 days of purchase.

Recycling is free, however we do charge 15.00 GBP for collection and transportation per item to be recycled.